last bite:

WHAT DRIVES PURCHASE DECISIONS?

TOP TAKEAWAYS

1

Labor strain drives change:

Operators raise wages, lean on prepared foods and want labor-saving solutions.

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2

Training & content matter:

Practical support, menu inspiration and culinary trends are in high demand.

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3

Reach is multi-channel:

Operators value trade shows, digital tools and direct manufacturer support.

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4

Growth opportunities:

FOH branding and AI adoption show strong profit potential but remain underused.

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5

Customer shifts:

More sharing, rising snacking and healthier choices are reshaping demand.

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6

Those 50 years old or younger:

Keep an eye on their engagement with content and AI for future planning.

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Through customer preferences, new technology and beyond, operators across both commercial and noncommercial agree that change is on the horizon.

More sharing:

43% of restaurants report increased appetizer sharing, 41% see more shared mains, and some note more dessert sharing or fewer desserts ordered.

Rising snack demand:

39% of operators report higher demand, while just 6% see a decline.

Healthier choices:

38% say customers are opting for healthier or more premium snacks.

Operators are seeing clear shifts in customer dining and snacking habits. Zero in on three key trends in dining and snacking:

“Trends come and go, but Mom’s meatloaf will always remain in my DNA.”

explained a foodservice manager at a fine dining restaurant.

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Ready to put the insights from this report into action with expert guidance? Contact The Food Group to access the data, strategies and solutions you need to stay ahead in today’s evolving foodservice landscape.

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